Customer Success Manager, Beneficial Deployments - Global Development

Join Anthropic as a Customer Success Manager supporting the Beneficial Deployments team's initiatives in Global Development. You will apply enterprise-grade customer success practices to partnerships with mission-driven organizations.

The Beneficial Deployments team focuses on building AI for good through partnerships with high-impact organizations. As their dedicated Customer Success Manager, you will be the strategic partner and trusted advisor to these organizations, helping them harness Claude's full potential to amplify their social impact.

Your role will focus on helping global development organizations scale their AI adoption effectively, implement change management strategies, optimize use cases for maximum social impact, and demonstrate value that supports continued investment and expansion.

Key responsibilities:

• Build trusting, strategic relationships with nonprofit leaders and stakeholders to understand their organizational goals and social impact objectives

• Become an expert in Anthropic's products, including API, Claude for Enterprise, and Claude Code

• Monitor usage patterns and proactively drive adoption, identifying optimization opportunities and addressing underutilization

• Develop and execute change management strategies appropriate for mission-driven organizational cultures

• Create and maintain customer enablement resources

• Serve as the customer's thought partner, enhancing their knowledge of Claude products

• Identify and create opportunities for thought leadership and community activation

• Document and quantify value realized through health outcomes, program effectiveness metrics, cost savings, and mission amplification

• Own the experience across the organization's lifecycle, managing comprehensive account and success plans

Requirements:

• 7+ years of experience in customer-facing roles

• Experience working directly with global development organizations

• Experience driving success across both consumption-based and seat-based business models

• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns

• Experience explaining and demonstrating technical products to various audiences

• Strategic mindset to identify growth opportunities for expanded health impact

• Strong cross-functional collaboration skills

• Passion for both AI and global health equity

The annual compensation range for this role is $200,000-$260,000 USD.