IT Support

We’re looking for a TechSupport Engineer based out of our London office. This is a hybrid role - 4 days per week on-site and one day working from home.

As a TechSupport Engineer, you will assist with device lifecycle management, provide on-hand support to our colleagues in our London office, ensure meeting rooms and AV equipment are running reliably, handle inbound support requests, run IT onboarding calls for new joiners, contribute to Tech Ops initiatives, build automations and Slack bots to streamline repetitive work, and write and maintain clear internal IT documentation and guides.

We offer a competitive compensation package, including stock options, an innovative culture, growth paths, learning and development opportunities, social travel, and an annual company offsite.

Responsibilities:

• Device lifecycle management: assist with laptop procurement, setup, returns, and secure wiping
• Office IT support: provide on-hand support to our colleagues in our London office
• AV support: ensure meeting rooms and AV equipment are running reliably
• End-user support: handle inbound support requests and be a friendly first point of contact for the team
• Onboarding: run IT onboarding calls for new joiners
• New IT projects: contribute to Tech Ops initiatives
• Automation and tooling: build automations and Slack bots to streamline repetitive work
• Documentation: write and maintain clear internal IT documentation and guides

Requirements:

• A friendly, end-user focused attitude
• Strong organisational skills and a proactive mindset
• Comfort with common IT fundamentals (macOS, networking basics, SaaS tooling)
• A willingness to learn new tools and technologies quickly
• Clear written and verbal communication skills

Nice to have:

• Prior experience in a high growth / startup environment
• Experience in a customer or public-facing role
• Familiarity with bash scripting