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ElevenLabs
ElevenLabs

IT Support

London Forward-deployed engineering Posted 1d ago

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Role description

What the team is looking for.

We’re looking for a TechSupport Engineer based out of our London office. This is a hybrid role - 4 days per week on-site and one day working from home.

As a TechSupport Engineer, you will assist with laptop procurement, setup, returns, and secure wiping. You will provide on-hand support to our colleagues in our London office, ensure meeting rooms and AV equipment are running reliably, handle inbound support requests, and be a friendly first point of contact for the team. Additionally, you will run IT onboarding calls for new joiners, contribute to Tech Ops initiatives, build automations and Slack bots to streamline repetitive work, and write and maintain clear internal IT documentation and guides.

We offer stock options, competitive compensation, and a range of benefits including an annual company offsite, social travel stipend, and co-working stipend. You will be part of a team that prioritizes talent, not location, and uses AI to move faster with higher-quality results.

Skills mentioned
  • device lifecycle management
  • office IT support
  • AV support
  • end-user support
  • onboarding
  • automation and tooling
  • documentation
  • bash scripting
  • customer or public-facing role
  • high growth / startup environment