Talent Operations - Program Manager

ElevenLabs is scaling fast , and Talent Operations is at the center of making that happen. We're looking for someone to own the infrastructure behind a high-volume, high-urgency hiring push: managing recruiting agencies, onboarding and coordinating recruiting contractors, and ensuring we have the capacity and vendor ecosystem to hit aggressive headcount targets.

This is a hands-on program management role. You'll be the connective tissue between our internal recruiting team, external partners, and hiring stakeholders , making sure nothing falls through the cracks when we're moving at speed. Once the immediate surge is resourced and running, you'll expand into broader Talent Ops programs: tooling, automation, data, and process design.

Specifically, you will:

• Own relationships with hiring agencies and recruiting contractors end-to-end , sourcing, onboarding, performance tracking, and vendor management.
• Build and maintain capacity plans that map hiring demand to recruiter and agency supply, flagging gaps before they become blockers.
• Program manage surge hiring initiatives, coordinating across internal recruiters, external partners, and recruiters to keep pipelines moving.
• Design lightweight but durable SOPs for how we engage and manage external recruiting partners at scale.
• Track and report on agency and contractor performance, cost-per-hire, and fill rates , surfacing insights to improve how we deploy capacity.
• Transition into broader Talent Ops work over time: workflow automation, tooling, dashboards, and recruiter enablement: identifying and recommending the agencies we work with, and supporting a seamless calibration process..

Requirements

• Proven experience managing recruiting vendors, staffing agencies, or contractor workforces , you know how to hold external partners accountable to results.
• Strong program management instincts: you can run multiple workstreams simultaneously without dropping balls.
• Comfortable building structure where little exists , capacity models, trackers, SOPs, and reporting from scratch.
• Data-driven: you track what matters, spot problems early, and communicate clearly with numbers.
• Excellent stakeholder management , you can work across recruiting, finance, and hiring managers without friction.

Nice to have:

• Experience supporting high-volume or international hiring surges.
• Familiarity with ATS platforms, particularly Ashby.
• Ability to vibe-code or automate workflows to reduce manual overhead.