Customer Education, Content & Systems Operations Lead

Compensation

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The salary range for this role is $207K – $230K, with generous equity, performance-related bonuses for eligible employees, and the following benefits:

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
• 401(k) retirement plan with employer match
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend to fuel your professional growth
• Daily meals in our offices, and meal delivery credits as eligible
• Relocation support for eligible employees
• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team

OpenAI's mission is to ensure that artificial general intelligence benefits all of humanity. Customer Education plays an important role in that mission by helping people and organizations use increasingly capable AI systems effectively, responsibly, and with confidence.

About the Role

We are looking for a strategic operator to own the operating system behind Customer Education. You will work at the center of content, systems, and team execution: owning the health of our education content portfolio, running the team's operating rhythm, and translating evolving business needs into scalable workflows and system requirements.

Responsibilities

• Own the health and integrity of the Customer Education content portfolio, including lifecycle, governance, discoverability, reuse, and meaningful gaps.
• Ensure customer-facing teams can confidently find and use the right education resources at the right time.
• Run the team's operating rhythm across priorities, ownership, timelines, dependencies, decisions, launch readiness, and follow-through.
• Turn ambiguous cross-functional initiatives into clear plans, workflows, responsibilities, and decision points.
• Design scalable processes and handoffs for how education programs are created, launched, maintained, distributed, and measured.
• Translate team and business needs into practical system requirements and partner across teams to bring solutions to life.
• Identify operational risks, portfolio gaps, duplicated effort, and breakdowns in execution before they become larger problems.
• Use AI deeply to automate repeatable work, strengthen quality control, synthesize inputs, and create better operating leverage.

Requirements

• 8+ years of experience in content operations, program operations, business operations, learning operations, knowledge management, or a related field.
• Experience owning or improving the operating model of a fast-moving, cross-functional team.
• Demonstrated experience managing the lifecycle and quality of a complex content or knowledge portfolio.
• Strong program management skills across prioritization, dependency management, risk identification, and executive communication.
• Experience translating business or team needs into clear workflows, system requirements, and implementation plans.
• Excellent written communication, sound operational judgment, and strong follow-through.

Nice to Have

• Experience in customer education, customer success, enablement, learning, or enterprise technology.
• Experience supporting content and programs across multiple formats, audiences, or channels.
• Familiarity with systems and data flows that support customer adoption, learning, and GTM execution.
• Experience building AI-enabled workflows to reduce manual effort and improve consistency.