Revenue Operations Specialist - Solutions & Services

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion.

The Revenue Operations Specialist - Solutions & Services will work directly with Synthesia's Solutions & Services team, which sits at the intersection of Customer Success, Sales and Product.

As the team's dedicated operational partner, you will be responsible for:

• Being the go-to operational and analytical resource for the Solutions & Services team, supporting day-to-day operational requirements including reporting, analysis, integrations and troubleshooting.
• Working with Solutions leaders to develop best-practice processes, and ensuring that they are followed and data collected accurately across the operation.
• Designing and maintaining engagement tracking frameworks that make it easy to record, monitor, and report on solutions activity.
• Building and maintaining automation workflows (using tools such as Zapier or Workato) to reduce manual data entry, enforce process consistency, and connect systems across the RevOps stack.
• Owning and administering the core tech stack supporting the team, with Salesforce as the primary system of record and Planhat as the Customer Success platform.
• Building and maintaining capacity planning models that give Solutions leaders visibility into team workload, utilisation, and bandwidth against incoming demand.
• Designing and owning the reporting layer for Solutions & Services: dashboards and readouts that surface engagement volume, delivery quality, capacity health, and business impact.
• Collaborating with Solutions leaders on recurring analytical asks, including trend analysis, cohort performance, pilot-to-close conversion, and proactively flagging risks and opportunities.
• Ensuring continuous alignment of data across each part of the RevOps tech stack.
• Aligning with SalesOps and CSOps to ensure the Pre-Sales to Post-Sales handoff is clean and instrumented.
• Working with the RevOps team to deliver against the RevOps roadmap and create a solid operational base with which Synthesia can scale.

Skills and Experience

• Minimum of 3 years of experience in a Revenue Operations, Business Operations, or Commercial Operations role, ideally within a fast-growing SaaS business.
• Hands-on Salesforce experience.
• Experience with automation tooling (Zapier, Workato, or similar).
• SQL proficiency.
• Demonstrated ability to design reportable, repeatable processes.
• Experience building dashboards and operational reports.
• Strong analytical instincts and attention to data quality.
• Exposure to professional services or consulting operations is strongly preferred.

About you...

• You're a "full stack" operations professional, comfortable working across a broad spectrum of operational challenges and systems.
• You think in systems.
• You are a highly-logical thinker who loves solving complex business problems.
• You learn and adopt new technologies quickly.
• You are a self-starter who is confident working autonomously.
• You have excellent communication and interpersonal skills.