IT Specialist - Palo Alto

We are seeking a talented IT Specialist to become a key player in delivering an exceptional digital experience to all our employees.

In this role, you will provide high-quality technical support across hardware, software, and collaboration tools, ensuring that every user receives fast, reliable, and friendly assistance.

You will also cover complex projects such as office openings, moves, and more in the US and APAC, aligning user support, IT operations, and onboarding processes.

Responsibilities:

• Provide high-quality technical assistance through email, messaging tools, and in-person interactions (onsite in Palo Alto/San Francisco).
• Investigate and resolve hardware and software issues across operating systems, applications, and devices while keeping users informed at every step.
• Log incidents in our ticketing system, ensure timely follow-ups, and deliver an exceptional support experience.
• Deliver physical IT onboarding sessions.
• Install, configure, and update computers along with IT and videoconferencing equipment.
• Manage shipments and returns of devices locally and internationally, maintaining accurate stock and inventory records.
• Oversee user accounts and application licenses with precision.
• Ensure proper access management and the application of our security policies across all workstations, reinforcing a safe and compliant environment for all users.
• Train and guide users on applications, hardware, and best practices.
• Evaluate business needs, propose improvements to IT processes, and contribute to building a smoother and more scalable internal technology ecosystem.

Requirements:

• A degree in Computer Science or a related IT field.
• Strong written and verbal communication.
• Hands-on experience with Google Workspace administration.
• Strong troubleshooting skills on both macOS and Windows environments.
• Solid understanding of networking fundamentals including Ethernet and WiFi protocols, TCP/IP, and basic corporate infrastructure troubleshooting.
• Familiarity with videoconferencing equipment and associated services.
• Ability to lift and handle standard IT equipment such as monitors and network devices.
• Proven experience in a similar support role within a fast-paced, global organization.
• Willingness to travel (NY, Singapore) and work flexibly to support timezone-aligned onboarding.

Benefits:

• Competitive salary and equity.
• Healthcare: Medical/Dental/Vision covered for you and your family.
• Pension: 401K (6% matching).
• PTO: 18 days.
• Transportation: Reimburse office parking charges, or $120/month for public transport.
• Sport: $120/month reimbursement for gym membership.
• Meal stipend: $400 monthly allowance for meals.