IT Support Engineer

The IT Operations team at Anthropic keeps the company running by ensuring every employee can do their best work without friction. We're seeking an IT Support Engineer who combines deep technical skills with a genuine service mindset and sound judgment.

Anthropic is growing fast, and our IT operations need to keep pace. That means onboarding at scale, automating repetitive processes (including with Claude), and continuously improving the employee experience. You'll handle support challenges across our primarily macOS environment while contributing to the operational improvements that help us scale. You'll work closely with IT Engineering and Security, with opportunities to grow into more technical infrastructure work over time.

As an IT Support Engineer, you'll be responsible for:

• Triage and resolve issues across hardware, software, networking, and accounts , primarily through our ticketing system, with additional support via Slack and in-person
• Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
• Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
• Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)
• Handle escalations requiring cross-team coordination
• Participate in an on-call rotation for urgent issues outside business hours
• Provide hands-on support for user technology, AV systems, conference rooms, and printers

You'll also be responsible for communicating clearly with users of all technical levels, writing and maintaining internal documentation, identifying patterns in support requests, and surfacing recurring issues to the team.

If you're looking for a challenging and rewarding role where you can grow your skills and experience, we'd love to hear from you.