Physical Security Systems Engineer - APAC

The Physical Security Engineering team designs, deploys, and sustains the systems that protect OpenAI's people, facilities, and critical infrastructure. We work across global office campuses, warehouses, labs and data centers, partnering with IT, Facilities, Construction, and Security Operations to ensure all environments meet stringent safety, reliability, and compliance requirements.

Our team owns security architecture from early site due-diligence through construction, commissioning, and long-term lifecycle management.

OpenAI's corporate footprint is expanding quickly across APAC, and our physical security technology needs to scale with the same level of reliability, consistency, and care. The Corporate Security Technology Group owns the access control, video surveillance, and supporting infrastructure that help protect OpenAI's people, offices, and events. This role will be the regional technical owner for designing, operating, troubleshooting, and improving those systems across APAC.

This person will partner closely with CorpSec, Workplace/REW, IT/NetEng, and security integrators to bring new offices online, maintain system health, resolve regional escalations, and improve how our physical security systems are documented, supported, and used. We're looking for someone with deep subject matter expertise in Windows OS/Servers, networking and switching, and systems integration support, with the ability to diagnose issues across the full stack from endpoint devices and network infrastructure through servers, databases, and enterprise security platforms.

Responsibilities:

• Own day-to-day technical support and administration for physical security systems across APAC, including access control, video management, and related infrastructure.
• Support new office buildouts by reviewing designs, coordinating vendors, validating system readiness, and ensuring clean operational turnover.
• Troubleshoot complex issues across Genetec, Windows OS/Servers, databases, networking, switching, integrations, and field hardware.
• Partner with IT/NetEng on connectivity, identity, infrastructure, firewall, VLAN, switch configuration, IP schema, routing, and device connectivity dependencies.
• Support integrations between physical security systems and adjacent enterprise systems, including identity, access management, monitoring, and operational workflows.
• Create and maintain drawings, site documentation, operating procedures, and training materials for administrators and end users.
• Help reduce operational toil by improving standards, documentation, monitoring, vendor handoffs, and repeatable support practices.

What's success? APAC sites open and operate with reliable, well-documented physical security systems. Regional partners know who owns technical decisions, urgent issues are diagnosed quickly, and vendors are held to a clear quality bar. The hire raises the operating standard for APAC while helping the global team create more repeatable deployment, support, integration, and troubleshooting practices.

Non-negotiable outcomes:

• No avoidable access control, video coverage, or system reliability gaps caused by unclear ownership, weak vendor follow-through, or poor technical turnover.
• Faster and cleaner resolution of regional incidents, odd-hour escalations, and new office launch issues.
• Strong technical ownership across Windows OS/Servers, networking, switching, physical security platforms, and integration dependencies.
• Strong partnership with CorpSec Operations/Protection, Workplace/REW, IT/NetEng, and regional vendors.
• Better documentation, training, and handoff processes for admins, end users, and cross-functional partners.
• A scalable regional support model that can keep pace with OpenAI's APAC growth.