Strategic Account Executive - Sweden - Retail

ElevenLabs is seeking an experienced Senior Strategic Account Executive to drive growth across Sweden's largest enterprises, focusing on Retail. The ideal candidate has a well-established network and a proven track record of selling to C-level and senior decision-makers at major Swedish retail and consumer brands.

As a Strategic Account Executive, you will act as a strategic partner and trusted advisor, enabling clients to leverage ElevenLabs' industry-leading models and ElevenAgents to reimagine their customer experience, internal workflows, and monetization strategies.

Key responsibilities:

• Build and manage a growing portfolio of strategic accounts across Sweden, primarily in Retail and consumer brands.
• Identify new business opportunities where ElevenLabs' conversational AI capabilities can drive customer engagement, contact center automation, and operational efficiency for retail organizations.
• Lead consultative, multi-stakeholder sales cycles, building compelling business cases that translate AI voice technology into measurable business value for senior executives and economic buyers.
• Develop and maintain a deep understanding of the conversational AI landscape, including customer use cases, competitive solutions, and emerging trends, particularly in Swedish retail and consumer brand organizations.
• Demonstrate expertise or a strong willingness to learn about conversational AI and how ElevenLabs' voice technology can unlock value across customer support, virtual agents, IVR modernization, and in-app assistants.
• Develop and execute account strategies to expand ElevenLabs' presence within the Swedish retail sector, navigating complex procurement and organizational structures.
• Partner closely with Customer Success, FDEs, and Solutions Engineering to ensure smooth onboarding, deployment, and expansion of accounts.
• Serve as a trusted advisor to clients, educating C-suite and senior operations leaders on emerging trends in generative AI, voice interfaces, and conversational agents.

Requirements:

• 7+ years of quota-carrying strategic sales experience in SaaS or technology, ideally with exposure to AI, generative AI, LLM-based products, or API-driven platforms.
• Proven success closing deals and managing long, complex sales cycles with multiple stakeholders across business, IT, legal, and procurement.
• Well-connected in the Swedish retail landscape, with an existing network of senior individuals and strong executive presence and ability to build relationships at the C-suite and board level.
• Experience selling technical solutions to product and engineering leaders; ability to translate complex technology into business value.
• Deep understanding of enterprise procurement and legal processes in Sweden, with the ability to accelerate deal velocity within complex organizational structures.
• Comfort operating in an early-stage, high-growth environment, including building new playbooks and iterating quickly.
• Passion for voice and audio AI and how it can unlock transformative value for customers.
• A hybrid of customer and product-driven mentality that prioritizes client satisfaction and scale.
• Native or full professional proficiency in Swedish; strong English for internal collaboration.

Benefits:

• Innovative culture
• Growth paths
• Learning & development support
• Social travel stipend
• Annual company offsite
• Co-working stipend