Senior Manager, Order Management – Partnership NPI & Automation

About the Role

We're seeking an experienced Order Management and Quote-to-Cash professional to lead our third-party marketplace operations and drive automation across the order lifecycle.

In this pivotal role, you'll own the operational backbone of how our products are transacted through cloud marketplaces, scale the systems and processes that support new product introductions, and solve complex, cross-functional challenges that sit at the intersection of finance, engineering, and go-to-market.

You'll partner across the organization,and with external marketplace teams,to build financial infrastructure that scales with a rapidly growing business.

Key Responsibilities

Third-Party Marketplace Operations

• Own end-to-end order management operations across third-party cloud marketplaces (AWS, GCP, Azure), ensuring accuracy, completeness, and timeliness of provisioning and transactions

• Manage private offer creation, pricing configuration, and offer lifecycle across marketplace platforms, resolving non-standard pricing structures and contract modifications

• Serve as the operational point of contact with external marketplace teams, coordinating onboarding, integration requirements, and platform-specific processes

• Build SOX controls over marketplace transactions, disbursements, and reporting against internal systems of record

Quote-to-Cash & Order Management Automation

• Identify, design, and implement automation across the quote-to-cash lifecycle to enhance efficiency, scalability, and accuracy as transaction volume grows

• Develop and track Order Management metrics that surface bottlenecks and support strategic decision-making

• Partner with vendors to optimize order management and billing systems, evaluate new features, and implement scalable solutions

New Product Introductions

• Lead operational readiness for new product and model launches across partner channels, ensuring order management, provisioning, and pricing infrastructure is in place ahead of go-live

• Conduct comprehensive User Acceptance Testing (UAT) for new launches and influence product introduction processes by providing expert guidance on order management and marketplace implications

• Translate new commercial models and packaging into operational and system requirements across marketplace surfaces

Cross-Functional Partnership

• Cultivate strategic partnerships across the quote-to-cash ecosystem, including Go-to-Market Systems, Deal Desk, Legal, Tax, and Finance

• Partner closely with Billing Engineering teams to define requirements, prioritize roadmap needs, and ensure systems support marketplace and consumption-based transactions

• Collaborate with external marketplace teams to align on platform capabilities, integration timelines, and operational escalations

• Work alongside Revenue Accounting and adjacent operations pillars to ensure transactions are recorded accurately and in compliance with revenue recognition requirements

Minimum Qualifications

• Bachelor's degree in Accounting, Finance, Business, or a related field

• Expert understanding of quote-to-cash processes for SaaS, covering both subscription and consumption-based business models across B2B products

• Hands-on experience with third-party marketplace integrations (AWS Marketplace, GCP Marketplace, Azure Marketplace), including private offers and metered/consumption billing

• Extensive experience with contracting systems, billing platforms, and ERP systems (e.g., Salesforce, Stripe, NetSuite, Oracle, Workday Financial, Zuora)

• Proven track record leading large-scale strategic and automation initiatives end-to-end

• Demonstrated ability to build relationships with diverse stakeholders,including technical and external partners,and influence without direct authority

• Outstanding communication and interpersonal skills

Preferred Qualifications

• 10+ years of progressive experience in Order Management, Quote-to-Cash, or Billing Operations within high-growth SaaS/technology companies, including experience in a reviewer or lead role

• Working knowledge of ASC 606 revenue recognition principles

• Experience with third-party cloud marketplaces (AWS, GCP, Azure)

• Experience partnering directly with engineering teams to scope and prioritize systems work

• Data-driven approach to process design; SQL and database experience a plus

• Exceptional organizational skills with meticulous attention to detail

• Adaptability to thrive in fast-paced, ambiguous environments

• Proven ability to provide guidance, mentorship, and project leadership to team members and contractors

Logistics

• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

• Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

• Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

• Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

• Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

Compensation

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary: $190,000-$230,000 USD