Technical Support Engineer
Apply at source. Anysphere handles the application directly; Houtini doesn't take a fee from candidates or companies. We curate which companies appear; the listings come from yubhub.
What the team is looking for.
About the Role
Technical Support Engineers are the first line of defence for our users, debugging tricky issues, building automations to streamline workflows, and ensuring every interaction with Cursor is smooth and impactful. You'll partner closely with product and engineering to champion the voice of the customer and shape how AI-powered developer support scales.
What you'll do
- Provide in-depth technical support via support tickets and Slack messages, resolving complex user-reported issues and ensuring high-quality customer interactions.
- Debug, reproduce, and troubleshoot software bugs and usability problems.
- Design and build internal tools and automations to scale support operations.
- Represent Anysphere in technical conversations with enterprise users and developers.
- Partner with Product and Engineering to escalate critical issues and feed insights into the roadmap.
- Maintain and expand user-facing documentation and internal knowledge bases to empower both customers and teammates.
You may be a fit if
- Experience in technical support, software engineering, or a related technical role.
- Strong understanding of software development workflows; experience with IDEs, LLMs, and building with AI.
- Strong debugging skills and a passion for digging deep into technical problems.
- Clear, concise communication skills to explain complex concepts to technical and non-technical audiences.
- Self-starter with curiosity, creativity, and a bias for action.
- software development workflows
- IDEs
- LLMs
- AI
- debugging skills
- clear communication skills
Other roles you might consider.
Filtered through the same AI-companies allowlist.
Field Engineer
Anysphere
Forward Deployed Engineering Recruiter
ElevenLabs
Member of Technical Staff (AI Software Engineer, Multimodal)
Perplexity
Forward Deployed Engineering Recruiter
ElevenLabs
Member of Technical Staff (AI Software Engineer, Agents)
Perplexity
Forward Deployed Engineering Recruiter
ElevenLabs
New to AI work? Start with these.
Six pieces of orientation. Most AI-company job specs assume you've done this kind of hands-on work already. If you haven't, an afternoon with one of these is the cheapest way to close the gap.
Claude Desktop, from zero.
The agentic-AI assistant most of the people you'd be working alongside use every day. Install, configure, first useful prompts.
What MCPs areThe best MCPs for Claude Desktop.
MCP servers extend an AI assistant with tools and data. The catalogue most teams use. Useful technical context for any AI-engineering role.
Code with AIClaude Code, the complete beginners' guide.
The CLI for AI-paired development. Required reading if you're applying for any engineering role that mentions agents, or any role full stop.
Run a local modelHow to set up LM Studio.
Running a model on your own machine teaches you more about how AI products work in three hours than a year of using ChatGPT will.
The hardware realityBeginner's guide to AI hardware.
What the infrastructure under the model actually looks like. Useful context for infrastructure, applied-AI and hardware roles.
Browse the stackMCP catalogue.
Eleven MCP servers Houtini maintains or recommends. Each detail page describes a real piece of working AI infrastructure.