As a Technical Integration Specialist, you will improve the e-commerce experience for hundreds of millions of users across the world by providing first-level technical support to e-commerce companies as they integrate their websites and mobile applications with Constructor's platform.
This includes onboarding support, API and library education, troubleshooting, index configuration, communication, and process improvement.
You will be working with customers to understand their technical integration needs and assist them through the integration process.
You will provide expert guidance on integrating with Constructor's APIs and utilizing open-source libraries.
You will help resolve technical challenges and integration issues alongside Customer Success teams.
You will work with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results.
You will act as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations.
You will document customer interactions, common issues, and solutions, improving integration documentation and customer onboarding.
Requirements:
- Proven experience in customer support or technical support roles.
- Knowledge of REST-based web services, APIs, and integration best practices.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
- Detail-oriented mentality with a commitment to delivering exceptional customer support.
- Strong problem-solving skills and a proactive approach to issue resolution.
Preferred qualifications:
- Familiarity with structured data formats (JSON, CSV) and basic search/index concepts.
- Familiarity with debugging tools such as browser developer tools, API clients (e.g., Postman), or logs.
- Familiarity with A/B testing, understanding of server-side and client-side contexts, network request routing / HTTP.
- Familiarity working with open-source libraries, JavaScript web application development, and integration patterns.
Benefits:
- Work with smart and empathetic people who will help you grow and make a meaningful impact.
- Regular team offsite events to connect and collaborate.
- Fully remote team – choose where you live.
- Unlimited vacation time – we strongly encourage all of our employees take at least 3 weeks per year.
- Work from home stipend!
- Apple laptops provided for new employees.
- Training and development budget for every employee, refreshed each year.
- Base salary: $80k–$110k USD, depending on knowledge, skills, experience, and interview results.
- Stock options – offered in addition to the base salary.
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