As a Forward Deployed Engineer Strategist, you'll work as part of a driven and creative team of Engineers, Product Designers, and other Strategists to deploy our voice AI technology against the most challenging problems our customers face.
Your mission is to synthesize disconnected streams of thought into a cohesive understanding of what the most important problem is, what the data means, what the product needs, what users are motivated by, and where the impact could be.
Key responsibilities include:
- Meeting with strategic customers to understand their critical audio and voice AI needs and locate their biggest pain points.
- Identifying relevant use cases through deep engagement with customer problems and workflows, and working with Engineers to implement our voice and audio AI technology into innovative solutions.
- Designing and architecting bespoke integrations for customers, ensuring our technology fits seamlessly into their products and operations.
- Guiding customers on best practices for implementing our voice and audio AI models to maximize their effectiveness.
- Presenting the results of our work and proposals for future work to audiences ranging from technical teams to C-suite executives.
- Collaborating with our Research and Product teams to incorporate field insights into ElevenLabs' software products and AI models.
- Building and delivering compelling demos of our voice and audio AI technology to new and existing customers.
- Scoping out potential applications in new industries and expanding our AI solutions across different sectors globally.
- Taking full ownership of end-to-end execution of major projects for our most strategic partners, working hands-on to deliver high-impact solutions.
- Collaborating daily with our customers' engineering and executive teams to ensure optimal implementation of ElevenLabs' technologies.
Requirements include:
- Experience working with customers in a technical capacity.
- Basic proficiency in Python and understanding of API integration to implement scripts and help with prototyping/demo building.
- Excellent communication and problem-solving skills, especially in terms of ability to summarize complex technical concepts and using logic in pursuing optimal solutions.
- A proven track record of taking ownership of complex projects and delivering results.
- Adaptability to work across different customer environments and technical use cases.
- Technical aptitude to quickly understand our voice and audio AI models and their applications.
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