We are seeking an experienced pre-sales solutions engineer to partner with our Digital Native customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API.
As a Solutions Engineer, you will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development.
Key responsibilities include:
- Delivering an exceptional pre-sales customer experience for prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.
- Demonstrating how leveraging ChatGPT and the OpenAI API can meet customers' business needs and deliver substantial business value, including building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory.
- Creating and maintaining documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
- Fostering customer advocacy and representing the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning.
You will thrive in this role if you have 5+ years of experience in a technical pre-sales role, managing C-level technical and business relationships with complex global organizations.
Required skills include:
- Full professional fluency in English.
- A thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support.
- Industry experience in programming languages like Python or Javascript and working with REST APIs.
- Delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture.
- Effective presentation and communication skills, with the ability to translate business and technical topics to all audiences, including senior leaders.
- A humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed.
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