As a commercially sharp, consultative Solutions Consultant, you will drive technical validation and value realization for Synthesia across both prospects and customers. This role sits at the intersection of Sales, Customer Success, and Product, and is responsible for ensuring that Synthesia is not only understood – but proven, adopted, and expanded based on clear business outcomes.
You will own the technical win in deals, shape high-impact use cases, and ensure customers achieve first successful workflows that create the foundation for long-term adoption and growth.
Key responsibilities include:
- Leading discovery and qualification: running structured discovery with senior stakeholders to uncover business priorities, workflows, constraints, and success metrics.
- Owning solution design and technical validation: translating business needs into clear solution approaches, validation plans, and customer-facing recommendations.
- Making value tangible: delivering demos, workshops, and first-workflow experiences tailored to the customer's business context.
- Driving first value, onboarding, and early adoption: owning the path from signed deal to first live workflow, ensuring customers reach value quickly.
- Unlocking expansion: identifying additional teams, workflows, and use cases where Synthesia can deliver more value.
You will operate as a true cross-functional leader, partnering with Account Executives on account strategy, qualification, deal progression, and executive messaging, and aligning with Customer Success on adoption risk, rollout design, and expansion opportunities.
About you:
- 2+ years in Solutions Consulting, Sales Engineering, pre-sales, consulting, or a similar customer-facing role.
- Commercially sharp and consultative: you uncover customer needs and turn them into clear, high-value solutions.
- Strong in discovery, demos, and business conversations with both practitioners and senior stakeholders.
- Experience bridging pre-sale and post-sale, from discovery and validation through to first value and early adoption.
- Comfortable across SaaS, AI, or enterprise technology environments.
- Able to manage multiple priorities with pace, structure, and sound judgment.
- Strong problem solver who brings clarity to ambiguity.
- Builder mindset with high ownership and a bias for action.
- Effective cross-functional partner who cares about outcomes, not activity.
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