Replit is seeking a Premium Support Engineering Manager to build and lead a high-performing team responsible for delivering fast, technically deep, and reliable support to its most valuable customers. As a player-coach, you will balance hands-on technical support with team leadership and operational ownership.
Key responsibilities include building and leading a regional team of Premium Support Engineers, operating as a player-coach, owning the end-to-end Premium Support experience, overseeing daily operations of the Premium Support queue, serving as the escalation lead for critical or sensitive issues, and leading incident communication for Premium customers.
The ideal candidate will have 5+ years of experience in technical support, developer support, or similar roles within a technology company, with 2+ years in a leadership or management capacity. They should have a strong technical foundation in software development, systems, or DevOps workflows, and experience operating in fast-moving, ambiguous environments.
In addition to a competitive salary and equity, Replit offers a range of benefits, including health, dental, and vision insurance, 401(k) program with a 4% match, and flexible time off.
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