As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organisations.
The Delivery Program Manager is responsible for coordinating and ensuring the smooth execution of design work across enterprise projects. This role focuses on production planning, resource coordination, and workflow consistency. It ensures that design work is well-organised, clearly tracked, and delivered according to agreed timelines and standards.
Key responsibilities include:
- Coordinating the day-to-day execution of design projects
- Building and maintaining production schedules and timelines
- Breaking down project scope into clear tasks and milestones
- Ensuring all work is properly briefed and ready for production
- Tracking progress across all active projects and following up on delays
- Ensuring deadlines and milestones are met according to plan
- Identifying risks early and proactively managing scope, timelines, and expectations
- Managing how design work is distributed across the team
- Assigning work based on availability, skillset, and project needs
- Maintaining visibility of individual and team workloads
- Ensuring workloads are balanced and deadlines are achievable
- Adjusting allocations as priorities or timelines shift
- Highlighting capacity constraints or risks to the Solutions Manager
- Providing clear visibility into project status and performance
- Tracking progress against timelines and milestones
- Maintaining accurate project and resource tracking systems
- Reporting on delivery status, risks, and delays to Creative Design Leadership
- Supporting utilisation and capacity reporting
- Ensuring data used for reporting is accurate and up to date
- Supporting alignment across teams involved in delivery through acting as the coordination point for project updates and timelines, ensuring stakeholders have clear and consistent information, following up on dependencies and required inputs, and escalating issues or blockers when needed.
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