Do you aim to have a dynamic impact on the world? Are you up for creating solutions and solving tomorrow's problems today? Then we have the opportunity for you! We are looking to hire an ICQA Area Manager to be part of our Produce Centre Inventory Control and Quality Assurance (ICQA) team.
Our Produce Centres sit at the heart of Amazon's rapidly growing operations network: they are where we manage our fast-moving inventory. In each Produce Centre, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today. These Produce Centres are fast-paced and high-reward environments, where adherence to policies and procedures is key. We need a leader that ensures we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession!
As an ICQA Area Manager, you will lead and supervise a team of hourly Associates (including Team Leads and Data Analyst) assigned to inventory control, quality assurance and problem-solving operations within the Produce Centre. You will support safety programs and compliance to ensure a safe work environment for all associates. You will also coordinate inventory control, quality assurance and problem-solving operations in accordance with network strategies and ensuring compliance and consistency with SOX.
Your day will start with a team huddle, where you will review previous shift performance, set daily goals, and address any ongoing issues. Throughout your shift, you will conduct inventory discrepancies analysis, oversee the resolution of receiving issues, and coach team members on accuracy improvement. You will regularly analyze data, looking for trends and opportunities for process improvement, collaborating with other partners in Produce Centre operations or in central teams that own Catalogue, Procurement, Supply Chain, Process Engineering, Loss Prevention and Program Management.
You will need to make quick, informed decisions to keep operations running smoothly. Throughout your shift, you will be on the floor, observing processes, coaching team members, and ensuring safety standards are maintained in your area. You will also dedicate time to developing your team members, providing feedback, and identifying training needs. By shift end, you will prepare a handover for the next shift, summarizing key events, ongoing issues, and priorities.
You will leave knowing you've contributed to maintaining inventory accuracy, resolving inbound challenges, and ultimately ensuring customer satisfaction through efficient and accurate fulfillment operations.
The EU ICQA mission is to prevent and remove customer-facing defects with the goal to provide a world-class service to our customers, at the lowest possible cost. The Vision of ICQA is to exceed customers' expectations, both buyers and sellers. We drive defect-free order fulfillment by operating in the most efficient and accurate way through the creation and implementation of quality standards in our Produce Centre processes (receive, stow, count, pick, pack & ship) up to our sellers and customers.
We lead with empathy to create a safer, more productive, higher-performing and more diverse work environment. We commit to empower and support our team members to grow and achieve their aspirations.
XML job scraping automation by YubHub
