Scale's Generative AI business is experiencing rapid growth and expansion. As an Engagement Manager, you will be the primary owner of customer relationships, managing ongoing projects and driving end-to-end engagements from new projects and pilots. You will work cross-functionally to ensure Scale products and services are delivered consistently and on-time.
Your key responsibilities will include:
- Owning end-to-end execution and delivery for assigned customer projects, from kickoff through completion and quality feedback
- Managing customer communication, action items, and follow-ups across multiple concurrent projects
- Monitoring delivery against SLAs, budget, and quality standards, proactively identifying risks and escalating blockers with proposed solutions
- Reviewing, tracking, and improving operational performances
- Partnering cross-functionally with operations and planning teams to improve delivery efficiency and drive better outcomes for customers
To succeed in this role, you will need:
- 3 to 5 years of work experience, preferably in consulting, technical program management, or project coordination
- A track record of managing multiple concurrent workstreams with strong attention to detail and follow-through
- Experience in B2B client-facing roles where execution and delivery were core responsibilities
- An action-oriented mindset that balances creative problem-solving with the scrappiness to ultimately deliver results
- A technical background (education or professional experience with CS, Engineering, Economics, Mathematics, or another STEM field)
Nice to have:
- Familiarity with model and AI training workflows
- Work experience in a high-growth company environment, including working cross-functionally and wearing multiple hats
XML job scraping automation by YubHub
