We're hiring an engagement manager to lead and coordinate delivery of agentic workflows for a national security customer. As an engagement manager on our public sector delivery team, you will own or support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience.
You will:
- Manage customer relationships from the executive to the end user
- Work alongside customers to scope agentic workflow use cases that Scale's engineering team will build and you will ultimately refine
- Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
- Lead with a 'whatever-it-takes' mentality, proactively identifying customer needs and operator pain points to ensure customer success
- Oversee onboarding and successful implementation of customer accounts
Must haves:
- An active TS/SCI clearance
- 5+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
- A track record of structured, analytics-driven problem solving
- Excellent verbal and written communication skills
- Willingness to be onsite with customers in locations throughout the Oahu area 4 days per week and able to travel at least 25% of the time (as needed)
Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training.
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