About You You're a jack-of-all-trades with a passion for cool technology and interacting with people and making them happy. You're a self-starter who's good at triaging problems and working on the most important one. You've worked directly with customers for a long time and are comfortable being the face of the company to them.
About Us Constructor.io powers product search and discovery for some of the largest retailers in the world, like Sephora and Backcountry. We serve billions of requests every year, and you've probably seen our results somewhere and used our product without knowing it.
About the Position As a Customer Success Manager, you'll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services. Your specific responsibilities will include:
- Repaying our customers' trust through ensuring they get live with our product and are thrilled with the results
- Understand the needs and roles within the enterprise organisations we work with and help to manage prioritisations and misalignments
- Helping craft and dictate both internal and external narratives for what's needed to make a customer successful
- Effectively asking for and managing engineering time to ensure important work for customers is prioritised and unimportant requests are resolved with minimal to no engineering resources
- Fielding and troubleshooting customer support requests
- Creating and updating customer documentation and training materials as needed
- Always looking for new ways you can make our integration process more robust and make customers feel even more successful
Requirements
- A minimum of three years professional experience dealing directly with customers and large organisations in a role within customer success, technical account management, or solutions consulting
- Excellent communication and interpersonal skills
- Know what an API is and have interacted with them before
- Excellent ability to quickly understand the different roles in an organisation, focus on the ones most important to a task, and craft clear narrative to get people behind your ideas
- Ability to convince and motivate those around you to do what you know is right
- Enjoy interacting with customers and solving new problems daily
- Ability and desire to learn quickly, think outside the box, and come up with solutions to problems
Benefits
- Unlimited vacation time
- Competitive compensation package including stock options
- Company-sponsored US health coverage
- Fully remote team
- Work from home stipend
- Apple laptops provided for new employees
- Training and development budget for every employee
- Parental leave for qualified employees
- Work with smart people who will help you grow and make a meaningful impact
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