This role partners directly with enterprise customers across Central and Eastern Europe deploying multiple use cases leveraging the ElevenLabs platform. The focus is driving adoption of the ElevenLabs platform – spanning core speech models, creative tools, and Agents.
You will administer onboarding and enablement tactics across multiple products, advising on best practices for deploying ElevenLabs across web, mobile, and backend systems. You will analyze product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value from the platform.
In parallel, you will own commercial outcomes across a defined set of accounts. Success is measured by Net Revenue Retention and New Product Expansion, with a strong emphasis on sustained multi-product adoption. You will identify expansion opportunities, drive renewals and upsells, and partner closely with Sales, Engineering, and Customer Success leadership to turn technical success into durable revenue growth.
This is the first dedicated Customer Success role in the region and you’ll be part of an early GTM team – we’re looking for people who are excited to build and not just execute on a playbook.
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