The Billing Operations Specialist owns the end-to-end provisioning and billing lifecycle for Enterprise accounts. This role sits at the intersection of Sales, Customer Success, Engineering and Finance – acting as the operational backbone that ensures new customers are correctly set up in Stripe, existing accounts are accurately maintained, and billing issues are resolved quickly and cleanly.
This is a high-accountability, detail-oriented role suited to someone who thrives on process, enjoys cross-functional problem-solving, and is comfortable operating in a fast-moving environment.
Key responsibilities include:
- Translating closed-won deals from Salesforce into correctly configured Stripe customers, subscriptions, and payment terms
- Working with the engineering team to automate as much of this as possible, by identifying automations and guardrails to ensure accurate provisioning
- Owning the role of ensuring the right pricing plan, billing interval, contract start date, trial periods, and discounts (coupons/promotion codes) per the executed order form
- Coordinating with Sales and Legal to reconcile any discrepancies between the signed contract and what’s been requested for provisioning
- Processing mid-cycle changes: upgrades, downgrades, seat additions/removals, and plan switches – ensuring correct proration handling in Stripe
- Managing renewals: confirming terms, updating subscription schedules, and aligning billing dates as needed
- Handling cancellations and offboarding: closing subscriptions cleanly, issuing final invoices or credits, and ensuring no residual billing occurs
- Maintaining accurate customer metadata in Stripe (company name, billing contact, tax IDs, address, etc.)
- Resolving invoice discrepancies raised by customers or flagged by CS – incorrect amounts, missing credits, misapplied discounts, and so on
- Auditing active subscriptions periodically to ensure billing matches contracted terms
- Identifying and correcting ghost subscriptions, duplicate customers, or orphaned invoices
- Supporting month-end and quarter-end close by reconciling Stripe revenue with the finance team’s records
- Flagging pricing or configuration anomalies to the RevOps or Finance owners
- Serving as the primary point of contact for Sales and Support teams on billing questions during and after the deal cycle
- Working with Customer Success on escalated billing complaints from customers
- Partnering with Engineering/Product on Stripe configuration changes, new product pricing rollouts, or integration issues
This role requires deep hands-on experience with Stripe (or equivalent billing platform) – subscriptions, invoicing, coupons, proration, and payment methods. Managed billing operations or order management in a SaaS or subscription-based business, ideally at a company with both self-serve and enterprise motions. Strong working knowledge of Salesforce (reading opportunity data, order forms, and contract terms). Highly detail-oriented with a bias toward building repeatable processes and documenting edge cases. Comfortable working cross-functionally with Sales, CS, Engineering, and Finance in a fast-paced, globally distributed team.
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