Compensation
The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.
- Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
- Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
- 401(k) retirement plan with employer match
- Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
- Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
- 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend to fuel your professional growth
- Daily meals in our offices, and meal delivery credits as eligible
- Relocation support for eligible employees
- Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.
About the Team
At OpenAI, we are dedicated to building safe artificial general intelligence (AGI) to benefit all of humanity. Our mission attracts the world’s top talent across research, engineering, product, policy, and operations. OpenAI’s Recruiting Operations (RecOps) team provides the systems, workflows, and data foundation that power hiring at OpenAI. Within RecOps, the Systems & Enablement function owns the recruiting technology ecosystem,ensuring our ATS, offer workflows, and connected tools are reliable, well-governed, and user-centric.
About the Role
We are seeking a Systems & Enablement Lead, Recruiting Operations who will own high-impact operational support across recruiting workflows. This person will own intake, triage, enablement, service health, and day-to-day support across recruiter and coordinator workflows, while partnering closely with People Systems on issues that require system configuration, controls, or integration changes.
This is an operations role focused on making recruiting workflows usable, well-supported, and scalable. You will help ensure support requests are routed well, documentation stays current, approvals move cleanly, recurring issues are surfaced early, and operational pain points turn into durable improvements.
Responsibilities
- Owning recruiter facing intake and triage for operational support requests across recruiting workflows.
- Designing and running support mechanisms such as queues, channel triage, SLA management, escalation paths, and service health reviews.
- Owning enablement for operational workflow changes, including documentation, training, office hours, and change communication.
- Supporting offer approval and other sensitive recruiting workflows through clear coordination, followthrough, and exception handling.
- Identifying recurring support themes and driving fixes through process changes, documentation improvements, automation, or handoff to People Systems.
- Defining what RecOps should solve directly versus what should be escalated to People Systems for configuration, controls, or integration work.
- Partnering closely with recruiters, coordinators, People Systems, and cross functional stakeholders to improve workflow usability and reliability.
- Using data and operational signals to monitor service health, prioritize improvements, and reduce repeat work.
- Evaluating practical AI and automation opportunities that improve support quality, speed, and consistency without weakening controls.
Qualifications
- 5+ years of experience in recruiting operations, HR systems, people technology, or related roles.
- Hands-on experience administering an ATS (Ashby strongly preferred).
- Strong understanding of recruiting workflows, offers, and hiring data.
- Ability to balance detailed systems work with user support and enablement.
- Strong communication and stakeholder partnership skills.
- Comfort working in fast-moving, evolving environments.
- Highly detail-oriented, with strong operational discipline and a commitment to accuracy and consistency.
Preferred Qualifications
- Experience supporting global or multi-entity hiring.
- Familiarity with compliance-sensitive or highly regulated workflows.
- Experience creating training and documentation for operational teams. Experience working with analytics or downstream HR systems.
Workplace & Location
This role is based in our San Francisco office and we aren’t considering remote applications at this time. We offer relocation support to new employees, and we use a hybrid work model: three days in the office per week with optional work from home on Thursdays and Fridays.
Our open-plan offices have height-adjustable desks, conference rooms, phone booths, well-stocked kitchens full of snacks and drinks, three in-house prepared meals daily, a private outdoor space for working in the sun or socializing, nap rooms, private bike storage, and more.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see [OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement](https://cdn.openai.com/policies/eeo-policy-statement.pdf).
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to confidential and proprietary information, which must be kept confidential.
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