As a Solution Operations Manager, you will serve as a strategic business partner to our Solution team. This team designs, deploys, and optimizes AI solutions that directly solve our enterprise customers' most complex challenges. Your mission is to optimize staffing efficiency, reduce time-to-staff, and build scalable processes that enable Mistral to deliver exceptional value to our customers.
Your responsibilities will include:
- Developing and executing a forward-looking staffing strategy aligned with business forecasts and needs
- Building and maintaining a prioritization framework for recruitment to ensure the Solutions team is staffed for high-impact customer engagements
- Accelerating time-to-value by minimizing time-to-staff through efficient matching systems between skills and customer requirements
- Acting as a strategy partner to the Director of Solutions, providing insights on organizational design, role evolution, and scaling plans
You will also be responsible for:
- Identifying and operationalizing key metrics to measure staffing efficiency, team utilization, and impact on customer success and revenue
- Creating and maintaining reporting mechanisms to track staffing KPIs, including time-to-staff, skill gaps, and deployment success rates
- Synthesizing and implementing actionable recommendations to improve staffing processes and cross-functional alignment
Additionally, you will:
- Design and implement scalable processes, automations, and tools to streamline talent deployment and reduce operational friction
- Optimize the Mistraler lifecycle (onboarding to project allocation) by ensuring seamless transitions and maximizing team productivity
- Identify and eliminate bottlenecks in staffing workflows, leveraging automation to enhance agility and responsiveness to customer needs
You will partner with Sales, Product, Revenue Operations, Talent Acquisition, and HR to align staffing capabilities with customer demands and business priorities. You will also support the development of the Solution team offerings and technical engagement models that maximize customer success.
About you:
- 3+ years of experience in strategic operations, staffing, chief of staff, or resource management within technical sales, solutions engineering, or professional services environments
- Proven track record in optimizing processes, impacting business KPIs, and aligning resources with business priorities
- Experience in staffing, resource management, or talent deployment is a strong plus
- Strong analytical skills, with experience in Salesforce, data warehouses, and BI tools (e.g., Looker, Hex, BigQuery)
- Exceptional negotiation and diplomacy skills: ability to navigate complex stakeholder dynamics and align competing priorities
- Hands-on, execution-focused mindset with a bias for action in ambiguous, fast-changing environments
- Technical acumen: understanding of AI implementation, use cases, and scaling challenges is a strong plus
- Bachelor's degree required; MBA or advanced degree preferred
- Fluency in English (native level); additional European languages are a plus
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