We are looking for an Incident Response Manager to serve as the operational backbone of how Anthropic handles incidents. The right person for this role brings structure and rigor to high-volume, high-stakes situations without waiting for a playbook to be handed to them.
Key responsibilities include:
- Building the incident response management function, establishing the processes, tooling, and operational standards that define how we handle incidents at scale
- Serving as an on-call incident commander, driving coordinated response across technical and non-technical stakeholders during incidents of varying severity
- Engaging the right people at the right time, with a strong sense of urgency, bringing order and direction to fast-moving, ambiguous situations
- Owning incident communications end-to-end, from real-time internal coordination to external channels like status pages, direct customer outreach, and stakeholder updates
- Participating in blameless incident reviews, contributing operational context and helping drive follow-through on critical remediations so the same class of incident does not recur
The ideal candidate will have 5+ years of experience in incident management, with direct experience managing technical product or infrastructure incidents. They will also have built or significantly shaped an incident response program, ideally at a high-growth startup or in an environment where they had to create structure rather than inherit it.
The annual compensation range for this role is $290,000-$365,000 USD.
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