We are looking for an Accounts Receivable Specialist to join our Invoice to Cash (I2C) team within Revenue Accounting. In this role, you will own a portfolio of customer accounts and drive the collections lifecycle end to end: proactive outreach, dunning, dispute resolution, and ensuring customers pay in accordance with their contractual terms. You will be measured against clear SLAs and KPIs, including cash collection targets, DSO, CSAT, daily outreach volume, and QA reviews of your work.
Beyond day-to-day portfolio management, we are looking for someone who will be a strong team contributor: sharing and absorbing best practices, helping shape our playbooks, and bringing thoughtful recommendations to improve our I2C processes and automation tooling.
Responsibilities:
- Own end-to-end collections activity for an assigned customer portfolio, executing against established dunning schedules and escalation paths
- Conduct proactive customer outreach via email, phone, video, and other channels to secure on-time payment in line with contractual terms
- Investigate and resolve customer disputes and billing inquiries, partnering with internal stakeholders across Sales, Customer Success, Billing, Legal, and Revenue Accounting to ensure issues are prioritized and resolved in a timely manner
- Consistently meet or exceed SLAs and KPIs, including cash collection targets, DSO, CSAT, daily outreach, and internal QA reviews
- Maintain accurate, detailed notes of all customer interactions, commitments, and dispute status in our ERP and in Tesorio
- Monitor AR aging, flag at-risk accounts early, and recommend action plans to management
- Support cash application research, payment discrepancy resolution, and account reconciliations as needed
- Contribute to month-end close activities, including aging analysis and collection forecasts
- Share learnings and best practices across the I2C team, and bring forward recommendations to improve our processes, controls, and automation tooling
- Partner with Finance Systems and I2C leadership on testing, rollout, and adoption of new collections tools and workflow enhancements
You may be a good fit if you:
- Have 7+ years of experience in accounts receivable, collections, or a related Invoice to Cash function
- Have experience working in a B2B SaaS company
- Have experience operating in a hypergrowth or rapidly scaling finance organization
- Have a strong working knowledge of collections, dunning, dispute resolution, and cash application processes
- Have hands-on experience with Tesorio, our collections tooling, or like tooling such as HighRadius, Growfin, and others
- Have a track record of meeting or exceeding collections KPIs such as cash targets, DSO, aging, and CSAT
- Have excellent written and verbal communication skills, with the ability to engage customers professionally across email, phone, and video
- Are comfortable navigating cross-functional stakeholders to drive dispute resolution with appropriate urgency
- Have experience with ERP platforms (for example NetSuite, Workday, or similar)
- Are proficient in Excel or Google Sheets, including pivot tables and lookups
- Bring strong attention to detail and the ability to manage a high-volume portfolio without sacrificing accuracy
- Are a team player who actively shares best practices and welcomes feedback
Strong candidates may also:
- Hold a Bachelor's degree in Accounting, Finance, Business Administration, or a related field
- Have contributed to automation or process improvement initiatives within an I2C organization
- Make heavy use of AI agents in their day-to-day work to drive efficiency and quality
- Be familiar with credit risk and credit management concepts
- Be passionate about Anthropic's mission to build safe, beneficial AI systems
XML job scraping automation by YubHub
