You will own the full commercial relationship and customer success across a book of 5 to 15 strategic accounts – the most complex, high-value organisations in the world, with over 10,000 employees, who are defining what AI-native experiences look, feel, and sound like at massive scale.
This is a high-stakes, high-influence role. You'll go exceptionally deep with a small number of transformational accounts, building the executive partnerships, multi-stakeholder relationships, and long-term success plans that turn ElevenLabs into a strategic platform bet for some of the world's largest companies.
On the ground, you'll be in the product with customers – advising on agent design, voice customisation, conversation flows, integrations, and using data and logs to spot friction before customers do. You're the person who connects what's working technically to what's growing commercially and partnering closely with high growth accounts to help them achieve value.
Success of the customer and commercial ownership go hand in hand and are at the core of this role. You own NRR across your managed book of business, you drive cross-sell into ElevenLabs' expanding product suite, and you lead renewals end to end.
The best AMs at ElevenLabs don't just retain customers, they grow with them.
This role offers a competitive on-target earnings (OTE) structure with a split of 70% base and 30% variable. Variable compensation is weighted 70% net revenue retention (NRR) and 30% product cross-sell. Cross-sell performance counts toward NRR, so strong expansion compounds across both components.
Quota is set on managed ARR, giving you clear ownership over a defined book of business. The plan includes accelerators for above-target NRR performance and is designed to reward account managers who grow with their customers, not just retain them. Variable compensation is paid on a quarterly basis.
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