The Americas Deliver Service Partner (NA DSP) team partners with entrepreneurial individuals across the globe to build sustainable and scalable delivery capacity for Amazon. As an Account Manager, DSP Shared Services, you will be responsible for providing support on a day-to-day basis to enable DSPs to continue to grow and succeed within the last mile network.
You will use complex problem-solving skills, manage multiple high-visibility priorities, and maintain a keen attention to detail and the ability to work in a fast-paced environment with ambiguous situations. Your primary responsibilities will include providing introductory information to new DSPs, conducting DSP training, supporting the DSP intake process, maintaining a positive and professional attitude towards customers, and communicating with customers through various channels.
In this role, you will develop mechanisms to identify problems that can be solved at scale and work cross-functionally to build solutions to improve efficiency and reduce manual errors of standard work. You'll analyze problems, discover insights, deliver recommendations, and drive change through internal stakeholder teams.
At Amazon Last Mile, our goal is to provide customers with an incredible package delivery experience through the last mile of the order. We partner with a network of small independent delivery businesses (Delivery Service Providers) and the independent contractor community (Amazon Flex) to deliver customer orders.
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