Our mission at Amazon is to be Earth's most customer-centric company. As a VirtualCustomer Service Associate, you will be the first point of contact for our customers, answering their requests through phone, chat, and/or email. You will use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6am and 11pm Sunday to Monday. You may be required to work national holidays.
To succeed in this role, you will need to be hard-working, articulate, and detail-oriented. You will also need to be friendly and customer-focused in every situation, able to learn quickly and embrace change, and comfortable multi-tasking in a high-energy environment.
As a member of our Customer Service team, you will receive training and be provided with a complete equipment package when you join. You will also be eligible for medical insurance, pension plan, internet allowance, lifestyle benefits, and retail discounts through our Amazon Extras program.
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