We're looking for a User Operations Generalist to join our team at Perplexity AI. As a User Operations Generalist, you will be responsible for handling high volumes of user inquiries across channels, delivering excellent customer support, and using customer feedback to uncover product issues and improve the user experience.
Our team operates across 3-4 active support channels,email, in-app messaging, Slack, and community,and collaborates closely with Product, Engineering, Billing, and Growth to turn user feedback into product improvements. We're a lean, fast-moving group at a startup that ships constantly, so everyone on the team wears multiple hats and contributes well beyond just resolving tickets.
As a User Operations Generalist, you will be the frontline of our user experience, ensuring that our AI-powered search and answer engine delivers real value to every user,from individual consumers to teams and organizations. You will be responsible for handling a high volume of user inquiries across channels, delivering excellent customer support, and using customer feedback to uncover product issues and improve the user experience.
You will work closely with our Product and Engineering teams to turn user feedback into product improvements, and collaborate with our Billing and Growth teams to ensure seamless integration with our business operations. You will be responsible for building automations and improving workflows that make the team faster and smarter, so we can keep up with the pace of the product without sacrificing quality.
In this role, you will have the opportunity to work at the forefront of applied LLMs and help define how AI transforms customer support. You will be part of a dynamic team that values curiosity, speed, and quality, and is committed to delivering exceptional results.
If you're a motivated and proactive individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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