We are looking for a commercially sharp, consultative Solutions Consultant to drive technical validation and value realization for Synthesia across both prospects and customers.
This role sits at the intersection of Sales, Customer Success, and Product, and is responsible for ensuring that Synthesia is not only understood – but proven, adopted, and expanded based on clear business outcomes.
You will own the technical win in deals, shape high-impact use cases, and ensure customers achieve first successful workflows that create the foundation for long-term adoption and growth.
Lead Discovery and Qualification
- Run structured discovery with senior stakeholders to uncover business priorities, workflows, constraints, and success metrics
- Challenge vague requests and reframe them into clear, high-impact use cases
- Qualify rigorously: assess fit, urgency, stakeholder commitment, and path to value before committing support
- Surface adoption, technical, and organisational risks early, before they derail the deal or weaken rollout
Own Solution Design and Technical Validation
- Translate business needs into clear solution approaches, validation plans, and customer-facing recommendations
- Design and run pilots, workshops, demos, and proof points with explicit success criteria and business outcomes
- Connect Synthesia capabilities to customer KPIs such as efficiency, engagement, speed, consistency, or cost reduction
- Lead technical and business-value conversations that reduce risk, build conviction, and advance the deal
Make Value Tangible
- Deliver demos, workshops, and first-workflow experiences tailored to the customer's business context
- Create assets that make value tangible: demo videos, pilot outputs, solution narratives, and launch plans
- Position Synthesia clearly against alternatives and handle objections with commercial credibility
- Turn product interest into business conviction by showing where Synthesia fits and why it matters
Drive First Value, Onboarding, and Early Adoption
- Own the path from signed deal to first live workflow, ensuring customers reach value quickly
- Build onboarding that drives behaviour change and usage, not just product understanding
- Define early success measures, track them tightly, and intervene fast when adoption risk appears
- Establish the conditions for repeatable usage, strong champions, and broader rollout
Unlock Expansion
- Identify additional teams, workflows, and use cases where Synthesia can deliver more value
- Define the right starting point and a credible path to broader adoption over time
- Partner with Customer Success to ensure strong handoff, continuity of context, and a clear expansion pathway
- Stay close to strategic accounts where deeper solutioning is required to unlock adoption and expansion
Build Repeatability Across the Business
- Capture reusable solution patterns, validation frameworks, and use-case assets that improve quality at scale
- Build the tools and playbooks that make the function more repeatable: demo environments, onboarding plays, and solution libraries
- Turn customer insight into structured product, positioning, and go-to-market feedback
- Raise the quality of how Synthesia sells, delivers, and scales value across the customer lifecycle
Operate as a True Cross-Functional Leader
- Partner with Account Executives on account strategy, qualification, deal progression, and executive messaging
- Align with Customer Success on adoption risk, rollout design, and expansion opportunities
- Work with Product, Marketing, and Support to improve messaging, solution fit, and customer outcomes
- Act as a connective layer across teams, ensuring customer needs are translated into action and business impact
About You
- 2+ years in Solutions Consulting, Sales Engineering, pre-sales, consulting, or a similar customer-facing role
- Commercially sharp and consultative: you uncover customer needs and turn them into clear, high-value solutions
- Strong in discovery, demos, and business conversations with both practitioners and senior stakeholders
- Experience bridging pre-sale and post-sale, from discovery and validation through to first value and early adoption
- Comfortable across SaaS, AI, or enterprise technology environments
- Able to manage multiple priorities with pace, structure, and sound judgment
- Strong problem solver who brings clarity to ambiguity
- Builder mindset with high ownership and a bias for action
- Effective cross-functional partner who cares about outcomes, not activity
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