Job Title: Quality Engineer – Rack Infrastructure & Site Operations
Location: San Francisco
Department: Scaling
Job Type: Full time
Work Arrangement: Hybrid
Compensation
The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.
- Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
- Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
- 401(k) retirement plan with employer match
- Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
- Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
- 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend to fuel your professional growth
- Daily meals in our offices, and meal delivery credits as eligible
- Relocation support for eligible employees
- Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.
About the Team
OpenAI, in partnership with our capital and technology partners, is building a global network of advanced datacenters to support the most demanding AI workloads. The Industrial Compute team ensures that all datacenter systems are manufactured, delivered, and commissioned to the highest standards of quality, reliability, and performance.
About the Role
We are seeking an experienced Quality Engineer (QE) to drive Product and Site Quality initiatives across OpenAI’s infrastructure ecosystem. In this role, you will establish, implement, and manage a comprehensive, quality-focused program across our global supply chain network, ensuring excellence from design through deployment.
Key Responsibilities
- Develop and establish a datacenter-focused manufacturing quality program that supports global deployment schedules.
- Conduct vendor capability assessments, quality audits, and improve vendor performance across production, testing, and delivery phases.
- Develop and track quality metrics to assess manufacturing performance and identify trends and work to refine processes, training, and quality controls to mitigate deployment risks.
- Establish effective cross-functional communication between manufacturing sites, datacenter design teams, and operations.
- Collaborate with engineering, sourcing, and site operations to establish quality processes and standards with project goals.
- Mentor supplier teams and provide structured feedback to drive continuous improvement.
- Audit quality activities at supplier sites to verify compliance with requirements and lead corrective and preventive action plans for audit findings and quality nonconformances.
- Facilitate root cause analysis and drive systemic process improvements for recurring manufacturing issues and DC quality and reliability issues.
Travel
Domestic and international travel as needed (estimated 30%) to manufacturing sites, datacenter locations, and partner facilities.
Minimum Qualifications
- 10+ years in manufacturing quality management, supplier quality engineering, process improvement, or datacenter engineering/operations.
- Bachelor’s degree in engineering, manufacturing, construction management, or related field (or equivalent work experience).
- Demonstrated ability to analyze data, solve problems, and improve manufacturing processes.
- Proven track record managing deliverables for complex projects or supplier programs.
- Strong communication skills with experience influencing both technical and executive audiences.
Preferred Qualifications
- Technical knowledge of datacenter infrastructure systems, including mechanical, electrical, and compute components.
- Experience in supplier performance management for mission-critical facilities.
- ASQ Certified Quality Engineer, Quality Manager, Quality Auditor or Lean Six Sigma certified Green Belt.
- PMP or equivalent project management certification.
- Experience in industrial or high-volume manufacturing environments.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
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