We are seeking a Partner Operations Manager to own the recruitment and activation engine of our partner ecosystem. This role is responsible for managing the end-to-end journey from partner application through to successful onboarding,ensuring the right partners enter the program and are set up for success from day one.
You will be the operational backbone of how we bring partners in, combining structured screening and admissions with a smooth, well-orchestrated activation experience. This is a detail-oriented yet strategic role for someone who thrives on building clean processes, exercising sound judgment on partner fit, and delivering a high-quality partner experience at every stage.
Key responsibilities include:
- Application screening & admissions: owning the partner application pipeline from intake to decision, ensuring timely and consistent triage of all incoming applications,
- Developing and maintaining evaluation criteria and scoring frameworks to assess partner fit, capability, and alignment with program goals,
- Conducting qualification reviews and, where needed, introductory calls to inform admission decisions,
- Maintaining clear documentation of admissions policies, eligibility criteria, and decision rationale,
- Tracking and reporting on application volumes, conversion rates, and pipeline health,
- Partner recruitment: proactively identifying and recruiting partner prospects that align with program priorities across target segments, regions, or verticals,
- Building and maintaining a healthy inbound and outbound pipeline of qualified partner applicants,
- Collaborating with internal stakeholders to align recruitment efforts with business goals and partner program strategy,
- Partner activation & onboarding: facilitating structured onboarding programs that equip newly admitted partners with the tools, knowledge, and resources they need to get started,
- Coordinating across Partner Enablement, Partner Success, and relevant internal teams to ensure seamless handoffs and a cohesive onboarding experience,
- Monitoring onboarding progress and partner engagement, identifying and resolving blockers early,
- Continuously improving onboarding workflows, materials, and timelines based on partner feedback and activation data,
- Operations & program infrastructure: designing and optimizing the systems and workflows that support a scalable admissions and activation process,
- Maintaining accurate partner records and status tracking across relevant tools and platforms,
- Defining SLAs and contributing to reporting on partner program health and operational efficiency.
To be successful in this role, you will need:
- 3–6 years of experience in partner operations, channel programs, or ecosystem management,
- Strong process orientation with the ability to build and improve workflows from the ground up,
- Experience with partner onboarding, qualification, or admissions processes,
- High attention to detail with strong organizational and project management skills,
- Clear communication skills and the ability to manage multiple stakeholders across functions,
- Familiarity with CRM and partner management tools such as Salesforce, Impartner, Crossbeam, or similar.
Annual compensation range for this role is $170,000-$215,000 USD.
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