As the Manager of the Law Enforcement Response Team, you will lead a diverse, global team in processing sensitive legal requests from start to finish, including document intake, processing, and follow-up.
Experience in leading law enforcement response operations, managing global teams, and optimizing workflows is essential. You will ensure accurate, efficient processing while mentoring and promoting accountability and innovation.
Responsibilities:
- Lead complex projects that impact organisational performance, aligning with priorities to set goals and optimise results.
- Maintain knowledge of regulations, policies, and procedures; speak to regulatory bodies or auditors on workflows and operations.
- Strengthen the team via hiring, development plans, and growth opportunities.
- Adapt to high-demand changes, delegate effectively, stay calm under pressure, and motivate the team.
- Assess team needs in a dynamic legal landscape, emphasising user protection, transparency, policy development, scaling, and distributed collaboration via electronic tools.
- Communicate with internal stakeholders like Safety Leadership and Counsel on operations; update team on company changes.
- Analyze team performance with data visualisations and feedback; drive global QA strategy and consistency.
- Propose process improvements based on trends, owning segments for operational efficiency.
- Support sensitive escalations, answer policy questions, interpret metrics, and improve processes cross-functionally.
- Join on-call rotations for emergencies, addressing sensitive content (e.g., exploitation, violence) maturely.
- You may represent the company externally, such as in witness testimony or law enforcement interactions.
- Drive AI Automation: Collaborate with product engineering and data science teams to implement AI-based tools for case management, optimising workflows and reducing manual workloads.
Basic Qualifications:
- MA/MS Degree or equivalent in business, criminal justice, political science, law, international relations, or related field.
- 10+ years in law enforcement response, trust and safety, compliance, or legal background.
- 5+ years managing people, including global/distributed teams.
- Fluent in written and spoken English; excellent judgment, strategic thinking, and detail-orientation.
- Experience with legal request processing, scaling operations, and policy development.
- Exceptional communication, writing, and analytical skills; passion for privacy and expression.
- Perseverance, grit; ability to work through ambiguity.
- Availability to be on-call, including over weekends.
- Skilled in systems, software (e.g., Google Suite, data tools); must pass background check
Preferred Skills and Experience:
- 8-10+ years in Safety/Legal Operations at tech/social media company.
- An active X user with a deep understanding of the platform’s role as a global public square and its Safety challenges.
- Able to work onsite in Bastrop and travel as needed to collaborate with global teams.
ITAR Requirements:
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorisations from the U.S. Department of State. Learn more about the ITAR here.
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