Job Title: Onboarding & Enablement Program Manager, FDE
We're hiring an Onboarding & Enablement Program Manager to build, run, and evolve the systems that help the FDE team ramp quickly, stay current, and execute consistently as the organization scales.
You will partner closely with FDE leadership and cross-functional stakeholders in Engineering, Product, and GTM to translate field learnings and evolving team needs into structured onboarding and enablement programs.
Key Responsibilities:
- Own FDE onboarding end-to-end, designing and operating a structured ramp experience that helps new team members become effective quickly in a complex technical environment.
- Build and evolve the team's enablement infrastructure that incorporates OpenAI tools directly into workflows, including onboarding pathways, playbooks, learning assets, and knowledge systems to continuously upskill the FDE team and embed AI-first tools and workflows into day-to-day execution.
- Partner with adjacent field, deployment, and partner teams to build enablement programs, resources, and operating mechanisms that improve coordination and execution across closely related functions.
- Codify patterns and lessons from FDE deployments into reusable resources that reduce repeated learning and strengthen execution across the organization.
- Operate the core cadence behind onboarding and enablement, including program planning, stakeholder coordination, content refresh, and session scheduling.
- Measure ramp and enablement effectiveness through concrete outcomes such as time to first deployment, adoption signals, feedback loops, and performance outcomes, then use that data to improve the system over time.
Requirements:
- 5+ years in onboarding program management, enablement, learning and development, operations, or similar roles supporting technical teams in fast-paced, high-ambiguity environments.
- Experience translating emerging AI capabilities into practical workflows that improve how technical teams operate.
- Ability to build in terms of compounding leverage rather than one-off solutions, building systems that help small teams achieve outsized impact through reusable knowledge, better tooling, and AI-native workflows.
- Strong communication and collaboration skills, with the ability to drive alignment with stakeholders across FDE leadership, Engineering, Product, and GTM.
- Data-driven approach, using metrics and feedback to inform program improvements.
If you're passionate about building systems that help teams scale and succeed, we'd love to hear from you!
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