We're looking for a versatile, high-craft Knowledge & Enablement Specialist to help build and maintain the content and learning experiences that support customer adoption at Synthesia.
This is a hands-on role at the intersection of content development, knowledge management, product education, and enablement operations. You'll create, publish, and improve content in our Academy, making sure customers and internal teams can find the right answer, learn the right workflow, and move forward with confidence.
Key Responsibilities:
- Own Academy publishing and learner flow
- Create, publish, and maintain customer-facing Academy content, modules, paths, and supporting learning experiences
- Ensure Academy content is structured clearly, tagged correctly, QA'd thoroughly, and published with a consistently high quality bar
- Improve learner flow and findability through better naming, placement, sequencing, navigation, and cross-linking within the Academy
- Build high-quality learning content
- Translate product workflows, feature changes, and customer use cases into clear, accurate, engaging Academy content
- Create learning assets across formats, including written guidance, modules, video, demos, and supporting multimedia
- Tailor content to different audiences and use cases while keeping the experience clear, practical, and easy to apply
- Make the Academy the front door to learning
- Ensure Academy pathways surface the right supporting resources from across the wider enablement ecosystem
- Use thoughtful cross-linking and content design to connect learners to the most relevant knowledge base, in-app, or other supporting resources when needed, without making the Academy feel fragmented or duplicative
- Maintain content quality and hygiene
- Run strong QA before publish, including metadata, links, learner flow, structure, and accuracy checks
- Keep Academy content current through refreshes, version control, update logs, and proactive identification of stale or conflicting material
- Iterate based on feedback and signals
- Track learner feedback and basic performance signals to identify where Academy content or structure can improve
- Ship small, evidence-led improvements and document what changed and why
- Partner across teams
- Work closely with Product, Customer Success, Support, Revenue Enablement, SMEs, and other cross-functional partners to keep content aligned with the product and with real user needs
- Use AI and product fluency as a force multiplier
- Become a true Synthesia power user who can build, test, demo, and explain core workflows with confidence
- Use AI tools thoughtfully to accelerate drafting, structuring, and iteration while maintaining a high quality bar and verifying outputs carefully
Requirements:
- Experience creating customer-facing learning, enablement, or product education content
- Experience publishing and maintaining content in an LMS or Academy environment
- Strong writing and information design skills, with the ability to simplify complex workflows clearly
- Strong QA habits and attention to detail across links, metadata, structure, and learner flow
- Experience working cross-functionally with Product, Support, Customer Success, and SMEs
- A data-informed approach to iteration, using feedback and simple signals to improve what you ship
Nice-to-Haves:
- Experience in B2B SaaS, customer education, or scaled self-serve enablement
- Experience working across Academy, help center, and in-app education surfaces
- Familiarity with taxonomy, content audits, or information architecture
- Experience using Synthesia or other AI-powered content creation tools
- Experience supporting webinars, live sessions, or virtual facilitation
- Additional proficient language skills are a plus in French/German/Spanish
Why Join Synthesia:
- Help customers go beyond quick answers
- Build with craft, autonomy, and influence
- Raise the bar on quality
- Join a team building for the future of work
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