Opening. This role is for a Customer Support Specialist who will enjoy rapid response, creative problem-solving, and keeping things top-notch. The ideal candidate will be passionate about audio AI, highly motivated, and driven with a strong work ethic.
What you'll do
You will enjoy the role if you enjoy doing the following:
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Rapid Response: Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy.
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Creative Problem-Solving: Challenge yourself by applying your technical expertise to troubleshoot issues and provide straightforward, user-friendly solutions.
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Keeping Things Top-Notch: Stay informed about developments, proactively and reactively contribute to documentation and help center articles to ensure users have the information they need when they need it, and serve as the liaison between customers and the company, giving the users a voice within the company.
What you need
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2-3 years experience in a technical customer support department in SaaS or at a high-growth technology company
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Experience working in a start-up with international teams in a remote setting
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Experience troubleshooting technical issues related to APIs or browser errors
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A detail-oriented mindset with a focus on delivering high-quality work
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Autonomous and execution-focused mindset
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General interest in AI and technology (you will get extra points if you are already an ElevenLabs user!)
