Join Anthropic's Customer Success team as an EMEA based Customer Success Manager as we pioneer the future of enterprise AI adoption.
As a Customer Success Manager at Anthropic, you'll be the strategic partner and trusted advisor to our most complex customers across EMEA helping them harness the full potential of all our Claude capabilities – API, Claude for Enterprise, and Claude Code.
You'll develop genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs.
You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey.
Responsibilities:
- Establish trust-based and strategic relationships with key decision-makers across EMEA to understand their activities and objectives, identifying opportunities for optimization and expansion
- Become an expert in Anthropic's products via API, Claude for Enterprise, and Claude Code, understanding the nuances and best practices of each to guide customers towards the right solutions
- Leverage your deep understanding of the customer and regional specifics to proactively drive usage planning, identifying current and future consumption and adoption trends, and how they translate into value-added for the customer
- Monitor usage patterns and identify opportunities for optimization, proactively addressing underutilization of product-based consumption (API) and subscription-based (Claude for Enterprise/Claude Code) to fully leverage contractual commitments
- Serve as a strategic partner to customers, enriching their knowledge of Claude through the dissemination of Anthropic's product roadmap, introducing new products, and involving product leads to act as customer advocates for the EMEA region
- Document and quantify customer value realized through commercial results, ROI, and impact indicators to form compelling internal business cases to pursue and increase investments
- Identify potential use cases and sectors not yet exploited, collaborating with customers to discover new applications for Claude within different services, teams, and workflows
- Develop and implement change management strategies to drive adoption by end-users and maximize value within customer organizations, including training programs, center of excellence development, and organizational support
- Manage the customer experience throughout their lifecycle: manage comprehensive accounts and success plans based on customer business objectives, conduct quarterly business reviews, and serve as the primary liaison between the customer and Anthropic
- Contribute to Anthropic's brand development and customer relationships as a member of the first customer success team in the region, developing processes, operational guides, and best practices tailored to the EMEA region and taking into account regional corporate cultures
About the role:
- More than 6 years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/Functional Consultant, Success Engineer, or similar)
- Proven experience in driving success in consumption-based and subscription-based business models, with a good understanding of growth levers and associated performance indicators
- Technical mastery and ability to understand and articulate AI/ML concepts, API integrations, and software implementation models
- Experience presenting and demonstrating technical products to diverse audiences
- Strategic mindset to identify growth opportunities and translate them into concrete expansion plans
- Collaborative and versatile individual representing the customer positively and proactively, mobilizing the entire team around solutions to meet customer needs
- Strong project management skills and ability to manage multiple customer relationships
- Passion for AI and interest in responsible development of advanced systems
- Gain experience working and contributing to a rapidly growing region, balancing time zones from the US-based headquarters
- Talent for order and enthusiasm for 'rolling up sleeves'. You have a team spirit
( Bonus ) Mastery of French, German, Spanish, or Italian
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