Join Anthropic's Customer Success team as an EMEA Based Customer Success Manager supporting our Beneficial Deployments initiatives.
In this role, you'll apply enterprise-grade customer success practices to partnerships with mission-driven organisations. Anthropic's Beneficial Deployments team is focused on building AI for good through partnerships with high-impact organisations across education, public health, life sciences, economic mobility, and more.
As the dedicated Customer Success Manager, you'll be the strategic partner and trusted advisor across EMEA – helping them harness Claude's full potential of all our Claude capabilities – API, Claude for Enterprise, and Claude Code to amplify their social impact across program delivery, research, fundraising, and operations.
You'll develop genuine partnerships with organisations, gaining a deep understanding of their mission, strategic objectives, programmatic goals, and technical capacity. Drawing on your social impact expertise, business acumen, and technical knowledge, you'll serve as a strategic advisor throughout their journey,helping them identify the right Claude capabilities for their specific objectives while providing best practices tailored to the unique constraints of the social sector.
Your role focuses on helping nonprofit organisations scale their AI adoption effectively, implement change management strategies suited to mission-driven cultures, optimise use cases for maximum social impact, and demonstrate value that supports continued investment and expansion.
As one of our early CSMs in EMEA, you'll be a pioneer – helping to build regional processes, establishing new customer relationships, and representing Anthropic's brand in a high-growth market. You'll operate with significant autonomy while maintaining strong alignment with global teams, requiring someone who thrives in ambiguous environments and can work effectively across time zones.
Responsibilities:
- Build trusting, strategic relationships with nonprofit leaders, program officers, and mission-driven stakeholders to understand their organisational goals, programmatic needs, and social impact objectives, identifying opportunities for optimisation and expanded AI deployment
- Become an expert in Anthropic's products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions
- Leverage your deep knowledge of the customer and regional nuances to proactively drive usage planning, understanding current and future consumption/ adoption and how it creates realised value for the customer
- Monitor usage patterns and proactively drive adoption,identifying optimisation opportunities, addressing underutilisation across consumption-based (API) and seat-based products, and discovering new applications for Claude across departments and workflows
- Create and maintain customer enablement resources ,identifying opportunities to develop scalable assets that drive efficiency across the partner portfolio
- Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socialising Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs
- Document and quantify value realised through social impact outcomes, program effectiveness metrics, cost savings, and mission amplification to build compelling cases for continued investment in AI
- Own the partnership experience across the organisation's lifecycle,managing comprehensive account and success plans grounded in the organisation's mission and social impact objectives, conducting Quarterly Impact Reviews that demonstrate measurable impact, and serving as the primary conduit between the organisation and Anthropic
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