About the Role
This is a Customer Programs Manager position within the Enterprise Marketing department at Anthropic. The successful candidate will establish and lead the Customer Programs function, responsible for engaging with strategic customers.
Responsibilities
- Build the Customer Programs function, defining the strategy, hiring the team, and establishing the operating model with PMM, Strategic Events, Solutions, ABM, and Sales leadership.
- Serve as the single accountable owner to the CCO and Sales leadership for Customer Advisory Boards and executive customer engagement.
- Own the governed strategic-account audience, maintaining a named list of executives and decision-makers across lighthouse accounts.
- Design and run the portfolio of high-touch customer programs, including CAB charter and membership, EBC intake and programming, early access customer selection and feedback loops, co-marketing fund deployment, and customer reference and speaker bench.
- Act as the voice of strategic customers inside Anthropic, bringing their priorities and feedback into Product, GTM, and leadership forums.
- Coordinate the asks made of top customers across the company to ensure intentional engagement.
- Own reporting on account coverage, engagement depth, and program-influenced expansion to Sales and Marketing leadership.
Requirements
- 10+ years in B2B enterprise marketing, customer marketing, or executive programs, including 4+ years leading a team.
- Built or significantly scaled an executive customer programs function at a high-growth enterprise technology company.
- Demonstrated executive presence with Fortune 500 C-suite and VP-level customers.
- Experience designing programs from an audience-first model.
- Strong cross-functional operating skills.
- Comfort owning a number.
- Clear written and verbal communication.
Salary
The annual compensation range for this role is $255,000-$320,000 USD.
Logistics
- Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience.
- Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience.
- Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position.
- Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time.
- Visa sponsorship: We do sponsor visas!
How to Apply
If you're interested in this role, please submit your application through our careers page.
What We Offer
At Anthropic, we believe that the highest-impact AI research will be big science. We work as a single cohesive team on just a few large-scale research efforts. And we value impact , advancing our long-term goals of steerable, trustworthy AI , rather than work on smaller and more specific puzzles.
XML job scraping automation by YubHub
