Business Systems Administration
Location
London
Employment Type
Full time
Location Type
Hybrid
Department
CommercialRevenue Operations
Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the centre of successful organisations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
What You'll Do
Salesforce Configuration & Management
Act as a strategic partner to our operations and GTM teams, designing robust, scalable automations and intuitive user experiences in Salesforce. You'll help ensure our CRM is both powerful and simple to use.
Data Management & Governance
Own data quality and hygiene across the revenue tech stack. Conduct regular audits, implement governance frameworks, and design processes that ensure accuracy and trust in our reporting.
Automation & AI Implementation
Build sophisticated workflows using Salesforce Flows, Workato, Clay, and other automation platforms. Identify opportunities to leverage AI for enrichment, routing, forecasting, and enablement and bring them to life.
Integration & Systems Support
Partner with technical teams to connect Salesforce with the broader business ecosystem. Work with APIs and integration platforms to ensure reliable, scalable system architecture.
Training & Enablement
Collaborate with enablement teams to support end-user training and documentation. Help drive adoption of new Salesforce features and AI-enhanced capabilities across the business.
What We're Looking For
Required Experience
- 3+ years of experience as a Salesforce Administrator in a fast-paced environment.
- Advanced experience with Flow Builder and complex automation design.
- Expert-level knowledge of Salesforce configuration (Lightning App Builder, custom objects, validation rules, permissions, etc.).
- Demonstrated experience implementing AI-powered solutions for enrichment, automation, or training.
- Strong stakeholder management skills with the ability to translate business needs into scalable system design.
Nice to Have
- Experience with tools such as Clay, Gong, ChatGPT integrations, or other LLM-based workflows.
- Familiarity with AI-powered productivity and automation platforms.
- Experience with prompt engineering or AI training for business use cases.
- Understanding of machine learning concepts and their practical CRM applications.
- Basic knowledge of Apex or Lightning Web Components (helpful but not required).
Why Join Synthesia?
- Work at the forefront of applied AI in a category-defining company
- Help shape the systems powering one of the fastest-growing AI platforms in the world
- Collaborate with ambitious, thoughtful teammates across product, engineering, and GTM
- Build automation and AI capabilities that directly impact company growth
If you're excited about combining Salesforce expertise with cutting-edge AI automation, we'd love to hear from you.
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