The Global Response team responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. We develop solutions to user issues, protect users by decreasing negative engagement on the site and deliver qualitative and quantitative insight into user behavior.
What you'll do
Our BSEO Specialists are responsible for managing escalations surrounding Facebook’s policies and procedures, complex global legal issues and the landscape of free expression on the Internet. We seek to mitigate risks relating to issues involving enforcement of our Community Standards, Advertiser & Commerce Policies and other regulatory spaces.
- Interpret and enforce Facebook/Instagram terms of service (either our Community Standards, Advertiser & Commerce Policies and Regulations)
- Review, investigate and process reported escalations across the Facebook/Instagram product suite and respond to global partners inquiries
What you need
- 3+ years of experience in an online operations, analyst, project management, consulting, online escalations environment or alike
- Experience with analytical tools (like Excel or SQL) to drive analytics and reporting
