As a Technical Program Manager, Public Sector, you will play a key role in ensuring that Scale's Public Sector customer base becomes passionate, lifelong partners. You will be a catalyst, driving change, and leveraging technical concepts, tools, and expertise to create solutions from scratch or drastically improve existing ones.
Your primary responsibilities will include:
- Driving innovation and transformation by diving deep into technical and operational challenges, solving undefined problems, and delivering impactful solutions for Public Sector customers
- Leveraging technical concepts, tools, and expertise to create solutions from scratch or drastically improve existing solutions
- Using data, analytics, and technical expertise to align internal resources and create tools that directly add value to customers in the public sector space
- Transitioning AI/ML technologies and processes into working Public Sector products/solutions even when requirements are undefined or ambiguous
- Partnering with engineering, operations, and other public sector teams to build and deliver AI systems tailored to unique government use cases in the computer vision and generative AI domains
- Leading a cross-functional team to exceed the customer's AI/ML objectives
- Managing the long-term health of the customer base by identifying and preempting areas of risk or concern
- Strategically identifying ways we can make customer success repeatable and solve issues for future customers
- Addressing engineering problems alongside the product development teams
To succeed in this role, you will need:
- An active TS/SCI clearance
- 3+ years of experience succeeding in stakeholder management or customer-facing role
- A technical background (education or professional experience with CS, Economics, Statistics, Engineering)
- A deep understanding of ML operations process
- A track record of structured, analytics-driven problem-solving
- Excellent verbal and written communication skills
- Willingness to travel at least 25% of the time
At Scale, we have a diverse team with a variety of skill sets, and many have:
- 10+ years of professional experience, often in a customer-facing technical program management role in industry or government
- Prior experience at an API technology company and/or managing technical customers using an API
- Proficiency in Python, SQL, or other programming languages
We offer competitive compensation packages, including base salary, equity, and benefits. The base salary range for this full-time position in Washington, DC is $162,800 – $203,500 USD.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.
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