About the Position
As a Technical Integration Specialist, you will improve the ecommerce experience for hundreds of millions of users across the world by providing first level technical support to ecommerce companies (our customers) as they integrate their websites and mobile applications with Constructor's platform.
This includes onboarding support, API and library education, troubleshooting, index configuration, communication, and process improvement.
Responsibilities
- Onboarding support: Collaborating with customers to understand their technical integration needs and assist them through the integration process.
- API and library education: Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries.
- Troubleshooting: Helping resolve technical challenges and integration issues alongside Customer Success teams.
- Index configuration: Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results.
- Communication: Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations.
- Process improvement: Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding.
Requirements
- Proven experience in customer support or technical support roles.
- Knowledge of REST-based web services, APIs, and integration best practices.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
- Detail-oriented mentality with a commitment to delivering exceptional customer support.
- Strong problem-solving skills and a proactive approach to issue resolution.
- Able to support customers and team members between 5am and 1pm UTC.
Preferred qualifications
- Familiarity with structured data formats (JSON, CSV) and basic search/index concepts.
- Familiarity with debugging tools such as browser developer tools, API clients (e.g., Postman), or logs.
- Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP.
- Familiarity working with open source libraries, JavaScript web application development and integration patterns.
Benefits
- Work with smart and empathetic people who will help you grow and make a meaningful impact.
- Regular team offsite events to connect and collaborate.
- Fully remote team – choose where you live.
- Unlimited vacation time – we strongly encourage all of our employees take at least 3 weeks per year.
- Work from home stipend! We want you to have the resources you need to set up your home office.
- Apple laptops provided for new employees.
- Training and development budget for every employee, refreshed each year.
- Maternity & Paternity leave for qualified employees.
- Base salary: $80k–$110k USD, depending on knowledge, skills, experience, and interview results.
- Stock options – offered in addition to the base salary
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