As a Support Design Specialist in our Payments Operations team, you will design and optimize customer experiences across both AI-powered and human-led support channels. You will be a subject matter expert and escalation point for complex payments issues, working hands-on to resolve challenging cases while using those insights to improve processes, AI capabilities, and specialist workflows.
What you'll do
Design, implement, and continuously improve end-to-end support workflows that optimize both AI-led case resolution and specialist human handling
What you need
Currently has, or is in the process of obtaining a Bachelor's degree in a directly related field, or equivalent practical experience. Degree must be completed prior to joining Meta
