As Safety Supervisor, you will lead and mentor a team of Safety Agents to safeguard the X platform by overseeing high-impact content moderation, customer support, and data curation operations.
What you'll do
Brief intro paragraph.
- Supervise and mentor Safety Associates & Analyst, ensuring efficient case, ticket, and data resolution.Oversee content moderation and customer support to combat spam, fraud, and harmful content, enforcing policies impartially.
- Manage operations, including scheduling, hiring, performance, and workflow quality.
- Foster excellence and engagement through mentoring, coaching, performance reviews, and training.
- Develop gamified strategies to motivate and reward high performers.
- Lead platform sweeps to proactively address bugs and moderation issues, collaborating on automated enforcement solutions.
- Coordinate with shift leads and teams for smooth transitions, case handoffs, and timely task prioritization to meet safety and data goals.
- Work with stakeholders to define project scope, refine quality guidelines, and represent workflows. Resolve high-profile escalations end-to-end, communicating clearly with senior stakeholders.
- Optimize resources and processes for consistent, high-quality results, exceeding industry standards in content moderation and data quality.
- Analyze data to identify inefficiencies, ensure annotation integrity, and provide actionable insights for improvements, policy development, and strategic decision-making.
- Act as a key feedback loop for product engineering and policy teams, improving tools, analytics, and services that enhance safety and data workflows.
- Partner with technical teams to refine internal tools, develop annotation methodologies, and stay ahead of industry trends that impact safety and data curation.
What you need
- Bachelor’s Degree in data science, computer science, business management, or a related field OR equivalent relevant experience.
- 5+ years of operations experience, including 2+ years managing Safety Operations or Customer support roles alike. This includes leadership of small to medium-sized teams in content moderation, customer support, data curation or similar.
- Proven ability to guide and mentor teams, with a track record of fostering continuous learning and high performance.
- Expert-level knowledge of safety operations, content moderation, or data quality processes, with credibility among senior stakeholders.
- Strong data/analytical skills, with experience using data visualization tools to identify trends, anomalies, and actionable insights.
- Excellent written and verbal communication skills, capable of articulating technical concepts to diverse audiences.
- Comfortable working flexible 365 24/7, US shift operations, weekends, holidays, and being on-call in exigent circumstances with multinational teams, in an operations center. You are expected to work the following days: Tues-Sat or Sun-Thurs we are a 5 day in office company.
- Detail-oriented, with a bias for action, execution, and impact in fast-paced environments.
- An active X user with a passion for making the platform safer and more supportive.
