We're seeking a Solutions Engineer to join our team. As a Solutions Engineer, you will play a vital role in the development of AI applications. You will partner closely with Account Executives, Product, and Machine Learning Engineers to lead prospective customers through pre-sales, delivering customized demos and pilots to secure the 'technical win'. You will scope customer technical requirements and develop an actionable Statement of Work. You will work closely with the delivery team to help with initial implementation.
Key responsibilities include:
- Partnering with Scale Account Executives on the customer journey, delivering tailored demos and prototypes according to the customer's requirements.
- Developing technical domain expertise in Generative AI / large language model applications for Enterprise use cases, including customers in financial services, insurance, SaaS, and similar enterprises.
- Being accountable for securing the 'technical win' by unblocking technical challenges.
- Interacting with customers daily to understand their needs and design solutions to better serve them.
- Designing and developing 'Scopes of Work' by breaking down customer challenges into a project plan.
- Working closely with forward-deployed Software and Machine learning Engineers to develop agents in the initial post-sales stage.
- Working with Account Executives and Project Managers to identify customer-specific feature requests.
- Driving strategic initiatives to improve the efficiency and effectiveness of the Solution Engineering team.
Ideal candidates will have a strong engineering background with prior experience working with clients in a pre or post-sales capacity to realise business goals. Prior experience developing with Python, Java, and/or other web development languages is also desirable. Experience working in Enterprise SaaS, cloud tech, finance, fintech, or similar industries in a technical capacity with end-customer engagement is highly valued.
Competitive compensation packages at Scale include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training.
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