We are seeking skilled Site Reliability Engineers to manage and maintain our physical infrastructure, including robot stations, servers, computers, and network installations. As our product portfolio and customer base expand, you will play a crucial role in ensuring our on-site technical facilities operate smoothly while coordinating resource usage and providing hands-on support to remote engineering teams.
These engineers will gain a deep understanding of our physical infrastructure and technical facilities, enabling them to effectively install, configure, and maintain critical systems when needed. A critical aspect of this role will be coordinating access to shared technical resources and serving as the on-site point of contact for remote engineers who need physical changes performed, transforming currently manual coordination processes into a more streamlined and efficient workflow.
Key responsibilities include:
- Installing, configuring, and maintaining robot stations and related technical equipment on-site.
- Managing and maintaining server infrastructure, workstations, and computing equipment in our facilities.
- Overseeing network installations, including routers and cabling infrastructure.
- Coordinating access to technical facilities, maintaining schedules and ensuring orderly usage of shared resources.
- Establishing and enforcing safety protocols and usage guidelines for technical facilities.
- Providing hands-on support to remote engineers, performing physical changes and configurations as requested.
- Troubleshooting hardware, network, and connectivity issues, ensuring minimal disruption to operations.
- Documenting infrastructure configurations, changes, and maintenance procedures to ensure maintainability and knowledge transfer.
- Proactively identifying maintenance needs and capacity constraints to prevent issues before they arise.
- Driving standardization and fostering collaboration across different teams to achieve efficient facility usage.
Ideal candidates will have 5+ years of experience as an IT Technician, Field Engineer, Facilities Technician, or similar hands-on technical role. They will also have a proven track record of installing and maintaining server hardware and workstations, experience configuring and troubleshooting network infrastructure and physical installation work, and experience coordinating shared resources or facilities, managing schedules and access.
Nice to have skills include experience with robotics systems or automated equipment, exposure to industrial charging systems or battery management systems, and prior experience in facility management or lab coordination.
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